Understanding Payroll: Your Frequently Asked Questions

Have the supervisor on site sign your timesheet at the end of your shift. You can bring the timesheet to the office during office hours, or you can take a photo of it and either email it to accounting@best-personnel.ca or text it to 778-222-2378. We offer payment by cheque or eTransfer. Payment by eTransfer must be set up separately and is not automatic. Photos must be CLEAR and LEGIBLE. If you email or text a photo of your timesheet, we will reply to confirm we have received it. If you do not receive confirmation, it means we have not received your timesheet. YOU WILL NOT GET PAID UNLESS YOU RECEIVE CONFIRMATION YOUR TIMESHEET IS RECEIVED.

It’s completely up to you. If you submit a signed timesheet every day, you will be paid daily. If you prefer to be paid once a week, please submit your signed timesheets all at once on whichever day you would like to be paid. You will be paid as often or as infrequently as you like, however, you must submit timesheets no later than one month after the hours have been worked.

Once we have received your timesheet, creating a cheque only takes a few minutes. ETransfers are sent once daily just after 4:45pm.

Unfortunately, the office is closed on Saturday, Sunday and Statutory Holidays so payroll is not processed on these days. You can still submit a timesheet outside of office hours and it will be processed the next business day.

No. Payment is available by eTransfer or cheque.

You must be set up for online banking to receive an eTransfer. We will send an email containing the instructions for setting up eTransfer the morning of your first assignment with us. Please check your junk or spam folder if you do not see the email in your inbox. If you have not received this email, please contact the accounting department (604)522-4900 during regular business hours.

If you would like to be paid by eTransfer, we must receive your timesheet by 4:45pm. If you would like a cheque, we must have your timesheet by the time the office closes at 5:30pm.  

Please call the office (604) 522-4900 or email accounting@best-personnel.ca, during regular office hours (9:00am to 5:30pm Monday through Friday). Once we have your new email address, we will go through the set-up process again. This is not an AUTOMATIC switch, you will need to confirm receipt of the TEST email before your eTransfer service is active.

No, unfortunately. This password is generated by our system and we are not able to change it.

Check with the site as they may have extras. Please use our Online Timesheet form, have the supervisor complete it on your behalf as it needs to be authorized to be paid. If not, any reasonable facsimile is acceptable. Please write your name, the client’s name, site address, date and hours on a piece of paper for the supervisor to sign. You can take a photo of the paper to submit for payment and the site can keep the original. The supervisor can also send us an email or text with your hours, or they can call us to confirm your hours worked.

Please call the office right away. If it is outside office hours, the person who is on-call will reach out to Accounting and we will correct the error right away.

If you did not receive confirmation that we received your timesheet – we did not receive it. Please make sure you are sending your timesheet to the correct email or phone number (accounting@best-personnel.ca or 778-222-2378). If it is outside office hours, please call the office as we may still be able to assist.

If you are not submitting your own timesheet, please call the office to speak with Payroll to confirm we have received it.

Please call the office right away. We will do our best to reach the supervisor to confirm your hours.

While we make every effort to ensure you are paid correctly, we are human and mistakes sometimes happen. If you think there is an error with your pay, please call the office right away @ 604-522-4900, this line is available 24/7. If it is outside office hours, leave a message and the person who is on-call will reach out to Accounting so we can correct the error.  Please be aware that not all issues can be resolved outside of office hours.

All employees are entitled to a 30-minute unpaid meal break after every 5 hours of work. Some sites also have one or two 15-minute “coffee breaks”, but this is up to the individual site and is not required by BC Employment Standards.

https://www2.gov.bc.ca/gov/content/employment-business/employment-standards-advice/employment-standards/forms-resources/igm/esa-part-4-section-32

Please complete a Federal TD1 and Provincial TD1 and submit them to accounting@best-personnel.ca. A link has not been provided here since these forms change every year. You will need to complete new forms at the beginning of each year. If your situation changes, it is your responsibility to complete and submit a new form.

You must have worked for Best Personnel for a minimum of 30 days AND have worked at least 15 of the previous 30 days prior to the holiday.

https://www2.gov.bc.ca/gov/content/employment-business/employment-standards-advice/employment-standards/statutory-holidays/qualify-for-statutory-holiday-pay

Stat Holiday Pay is paid within the week in which the holiday falls. For example, Good Friday, which falls on a Friday, will be paid out on Thursday and BC Day, which falls on a Monday, will be paid on Tuesday.

Here is a link to the BC Governments website which lists all Statutory Holidays for the year: Easter Monday and Boxing Day are not Stat Holidays.

https://www2.gov.bc.ca/gov/content/employment-business/employment-standards-advice/employment-standards/statutory-holidays

After 90 days of consecutive employment, employees are entitled to 5 paid sick days in the calendar year, provided they meet other eligibility criteria. You must be scheduled to work on the day(s) sick pay is requested and you must contact Best Personnel BEFORE the start of your shift to report the illness. Sick Pay is calculated as an “average days pay, not including overtime”. You may be required to provide a doctor’s note or some other form of proof.           

https://www2.gov.bc.ca/gov/content/employment-business/employment-standards-advice/employment-standards/forms-resources/igm/esa-part-6-section-49-1

Yes, T4s are issued in February for the previous year. If you are paid by eTransfer, it will be emailed to you. The password is the same as the one used to collect your eTransfers. If you receive a cheque, it will be mailed to the address on file. You can also pick it up in the office.